Sr. Unit Manager
Plano, TX 
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Job Description
Job ID: R117965

Plano 5 (31065), United States of America, Plano, Texas

Sr. Unit Manager

At Capital One, we strive to create a world class experience for our customers. As a Sr. Unit Manager you have the opportunity to lead and develop a team of 2-6 Unit Managers who drive the dynamic teams of call center associates. Leading a team that is the first point of contact a customer may have to Capital One. You will be a strategic leader, accountable for achieving business goals for a specific element of business within Capital One. You will need to use your communication and storytelling skills to communicate to a diverse group of individuals from front line associates to leaders within the business.

Responsibilities:
- Lead the performance of a team responsible for a specific element of a business. Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision
- Drive individual, team and department efficiency and productivity through effective and efficient metric management
- Provide development to the leadership team and associates in the department. - Uphold effective standards of performance management. Motivate associates and help them achieve their career aspirations
- Establish the development and execution of repeatable, efficient processes within the team.
- Maintain high levels of team and individual morale through change and development
- Develop methods to encourage and implement process improvements
- Execute quality monitoring requirements that deliver intent and customer satisfaction goals



Basic Qualifications:
* High School Diploma, GED or Equivalent Certification
* At least 3 years of experience in Collections or Call Center
* At least 2 years of experience in Process Management

Preferred Qualifications:
* Bachelors Degree in Business Administration
* At least 5 years of experience in Managing a team
* At least 5 years of experience in Collections or Call Center

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.


 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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