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As a member of the overall IT Informatics team, the Provider Support Coordinator- Staff will use leading practices to deliver, and enhance, technology proficiency for all VCU Health providers. The Provider Support Specialist will be the primary owner to ensure the onboarding process, necessary trainings, and user settings labs are delivered.
Employment Qualifications
Required Education:
Bachelor's Degree in Information Systems, Business, or Healthcare or related field required, OR equivalent combination of related education and experience.
Preferred Education:
Licensure/Certification Required:
- N/A
Licensure/Certification Preferred:
Epic proficiency, accreditation, or certification preferred
Minimum Qualifications
Years and Type of Required Experience
3 (three) years' related experience in healthcare or clinical field.
At least 1 (one) year of electronic health record (EHR) experience (Epic preferred).
Previous EHR experience in the training, build, and/or support of the Epic systems electronic health record suite preferred.
Other Knowledge, Skills and Abilities Required:
Excellent verbal and written communication skills
Ability to teach in both individual and group settings
Proficient in Microsoft platform tools
Cultural Responsiveness
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Working Conditions:
General Office Environment
Prolonged Periods of Working Alone
Physical Demands
Lifting/Carrying up to 50 lbs. (1-33%)
Sitting (1-33%)
Additional Physical Requirements/Hazards
Repetitive arm/hand movements
Mental/Sensory - Emotional
Reasoning
Problem Solving
Hearing
Speaking Clearly
Writing Legibly
Reading
Logically Thinking
Working at a Steady Pace
Frequent and Intense Customer Interactions
Adaptable to Frequent Change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
VCU Health System Authority (VCU Health) complies with applicable civil rights laws and does not discriminate on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, political affiliation, disabilities, marital status, veteran status, residence, financial status, or any other manner prohibited by law.