Essential Job Statements

• Proactively monitor and maintain the integrity of our network infrastructure, including route/switch, wireless, firewalls, and other critical components.

• Detect and correct problem areas promptly to minimize disruptions while optimizing network performance through continuous evaluation and improvement.

• Collaborate with internal stakeholders, including other health system entities and affiliate partners. Engage with external telecommunication, hardware and software vendors as needed.

• Provide guidance and mentorship to a team of network professionals, ensuring effective operation and alignment with organizational goals.

• Develop and enforce departmental policies and procedures to enhance operational efficiency

• Ensure team members receive necessary training to excel in their roles. Stay updated on industry trends and emerging technologies.

• Coordinate network-related projects, assigning tasks to team members.

• Work closely with the Information Services Project Management Office (PMO) to ensure successful project implementation.

Patient Population

Not applicable to this position.

Employment Qualifications

Required Education:

Bachelor's degree in Information Technology, Computer Science, or related field

Preferred Education:

Licensure/Certification Required:

Licensure/Certification Preferred:

Cisco certifications (CCNA, CCNP, or equivalent) are highly desirable.

Certifications and/or registrations in functional area

Diversity Equity and Inclusion certification preferred

Minimum Qualifications

Years and Type of Required Experience

7+ years of related experience;

5 years of leadership experience

Other Knowledge, Skills and Abilities Required:

Possess hands-on knowledge of Cisco devices, including routers, switches, and wireless environment.

Configure, troubleshoot, and maintain Cisco equipment to ensure seamless network operations.

Cultural Responsiveness

Other Knowledge, Skills and Abilities Preferred:

Able to analyze complex network issues and propose effective solutions.

Collaborate with cross-functional teams to resolve technical challenges.

Exhibit strong critical thinking skills to address network-related problems.

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

Required to car travel to off-site locations, occasionally in adverse weather conditions.
May be exposed to high noise levels and bright lights.

May be exposed to limited hazardous substances or body fluids. *

May be exposed to human blood and other potentially infectious materials. *

May have periods of constant interruptions.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (50-100 lbs.), Push/ Pull (0-50 lbs.), Push/ Pull (50-100 lbs.), Stoop, Kneel, Squat, Bending

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements:

Hazards:

Mental/Sensory -Emotional

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

The manager of Network services oversees VCU Health Systems Network infrastructure, including Cisco route/switch and wireless, palo alto firewalls, and infrastructure management. This role will help develop and implement the strategies needed to provide a solid foundation for the rest of the hospitals information technology services to ride on. The manager of Network Services provides leadership and direction for the route/switch, wireless, firewall, and infrastructure teams in addition to the planning and managing all networking devices. This role also partners with various functional VCU Health teams and IT departments to support the strategic vision and mission.

TheHealth System Information Technology Network Manageris a key role responsible for the strategic analysis, planning, development, and implementation of networking resources within our health system. This position plays a critical role in ensuring the integrity, capacity, and optimal performance of our network infrastructure. The Network Manager leads a team within the Infrastructure and System Architecture Department, focusing on customer service and high-quality support for our organization.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.