Overview:

Insight Enterprises is seeking an Onsite Video Operations Technician to support Video Conferencing and Unified Communication platforms. This position is a full-time direct hire with Insight Enterprises, which offer full benefits (more details below), supporting our large financial client onsite in NYC.

Highlights:

• This is a full-time, direct hire position with Insight Enterprises.
• Pay is dependent on experience, range is $33.00/hr to $36.00/hr, and you will be eligible for overtime pay.
• Full benefits, including health, vision, and dental insurance in addition to a 401k match, 3 weeks PTO, 2 days off per year to volunteer at a charitable or community organization of your choice, just to name a few benefits.
• Schedule is Monday through Friday, 8 am to 5 pm - NYC

Please Note:

Must be able to pass extensive background checks, credit check, fingerprints and a drug screen.

Responsibilities:

Dedicated Video Bridge Operator to support high visibility support incidents

Software/Equipment to support includes Crestron, Zoom, PolyCom and Windows10

Coordinate with Event and Exec support teams for equipment pre-checks and quality control of events

Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications

Effectively communicate with team members and customers while being influential on new ideas and processes.

Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and Win10 PCs

Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.

Ability to identify root cause incidents and capture key details to expedite resolution with vendors and provide status to the team in a timely manner

Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility

Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution

Proactively monitor endpoints and escalate to site owners as necessary

Qualifications:

5+ years of IT experience with hardware and software support in a corporate environment

Extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings

Excellent customer service skills and detail oriented in a highly energetic corporate environment

Proficient in audio signal flows

Experience with ServiceNow or other Helpdesk software

Team player who works well with others in a fast-paced environment

AV Console Programming is a plus

Scripting in PowerShell is also a plus

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.