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Service Desk Tech I
Richmond, VA
Job Description
The Service Desk Tech I performs Service Desk support functions and operations including telephone and web based support, issue escalation and resolution, and problem research and follow-up.Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED:
Position typically requires an Associate's Degree and one (1) to two (2) years of related experience, or equivalent combination of related education and experience
Experience PREFERRED: N/A
Education/training PREFERRED: N/A
Independent action(s) required:
Works under close supervision normally receiving detailed instructions.
Supervisory responsibilities (if applicable): N/A
Additional position requirements:
Work hours and work day requirements may vary based on job assignment.
Age Specific groups served: N/A
Physical Requirements (includes use of assistance devices as appropriate):
Physical Lifting less than 20 lbs.
Activities: Prolonged sitting
Repetitive motion:
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading,
Logical thinking:
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent, change
VCU Health System Authority (VCU Health) complies with applicable civil rights laws and does not discriminate on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, political affiliation, disabilities, marital status, veteran status, residence, financial status, or any other manner prohibited by law.
This position offers the flexibility of remote work, however, it will occasionally necessitate in-office attendance.
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
VCU Health System Authority (VCU Health) complies with applicable civil rights laws and does not discriminate on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, political affiliation, disabilities, marital status, veteran status, residence, financial status, or any other manner prohibited by law.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
1 year
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