Job ID | 2022-4891 | # of Openings | 1 | Job Location | US-DC-Washington Navy Yard | Category | Information Technology |
ZENETEX is a rapidly growing, energetic, and win-focused enterprise supporting Federal government, military, and civilian agencies. We are an organization committed to growth and shared success for all stakeholders; we are customer-driven, mission focused, and operate with integrity and trust in all relationships.
We have a great opportunity for a Service Desk Specialist. The position is required to be onsite at the Washington Navy Yard, DC.
The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer's IT business and mission-focus enterprise systems. Specialists will be directly responsible for receiving, prioritizing, documenting, and actively resolving end user submitted requests. Specialists will use common vendor provided as well as custom internal diagnostic tools to provide "hands on" troubleshooting assistance at the desktop level.
The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (instant messaging, Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).
Education: Associate Degree from accredited University
Certification: CompTIA A+ ce; or CompTIA Network+ ce; or Systems Security Certified Practitioner (SSCP)
Desired Qualifications:
ZENETEX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.